FAQ

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Questions

Wholesale Questions

Do you offer wholesale?
Yes, for any wholesale orders you will need to contact us directly. We will then provide you our prices for groups and/or shops.

Buying and Shipment Process

How is the shipment process?
The process of shipment varies between 1-3 business days depending on the stock status. We offer Worldwide Free, Fast and Secure Shipping. The Shipping usually takes 3-5 business days. Please note that we are not responsible for any delays caused by the shipping company or the customs office located at your own country. The buyers are responsible for any delays or import taxes that may apply, Tecer Jewelry is not responsible for delays caused by the customs office or shipping company.

Payment and Security

How does Tecer Jewelry keep my personal data?
PayPal will keep all your payment information secure, we never receive your credit card information. All your personal data (such as your name and address) will be destroyed once you receive your products.

Packaging and Care

How should I store my Tecer Jewelry accessories?
If you would like to keep your Tecer Jewelry products always as day one there some little things you will need to do.
  1. Keep them away from acid, cleaning products, shampoo and salty water.
  2. Try and keep them in sealed boxes. We are already shipping our items in their special boxes. You can use those boxes we provide to store your Tecer Jewelry products while not using them.
  3. Avoid storing your necklaces together in the same box or packaging as the chains will get tangled and it will be difficult to unknot the chains.
What boxing do you use for shipping?
We always put our Tecer Jewelry products in gift boxes. The gift boxes are usually red velvet and white inside. Before putting the Jewelry pieces inside the boxes we wrap them with bubbles to prevent any possible damage. Then the velvet box is carefully put in another bubbly wrap and shipped with Fast, Secure Free Shipping.
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